Shoptalk Spring 2025

The 2025 agenda explicitly reflected that, by examining and defining what it means to be "customer-centric" today. Our 2025 agenda focused on the four most important qualities that people expect and require from the consumer brands and retailers they do business with today: customer hospitality, value, inspiration, reason for being . The four characteristics that define customer-centricity aren’t new. However, they manifest differently today, as technology enables different approaches to creatin